Disappointed by Sennheiser’s Wireless Headphones

I’ve long wanted wireless headphones. Not only to listen to music at home without wires, but to listen outdoors, controlling iTunes with my iPod touch and Apple’s Remote app, being able to flip through anything in my music collection, rather than being limited to what’s on my iPod.

Many years ago, I tried wireless headphones, but the static from interference with my home phone was terrible. But recently, having seen very good reviews for Sennheiser’s current wireless headphones, I ordered the RS 180 model, which is the best of three available. It offers transmission of up to 100 meters (line of sight, of course), and has, apparently, the best sound quality of the three models.

Alas, all was not as expected. In spite of what many reviews say, there was a very noticeable hiss coming from the headphones. I tried turning off all my wireless devices – my AirPort base station and my phones – but the hiss was still there. Either these headphones were getting interference from somewhere, or I had a defective unit.

I bought these from Amazon, and I was hoping that I could contact Sennheiser for technical support, to find out if there was anything I needed to check. But Sennheiser does not offer any technical support; none at all. Tech support for their products is provided by the reseller, and Amazon is certainly not the one to go for with this type of question.

So I was left with two choices: return them for a refund, or for exchange. It so happened that when I went to process the return on line, the headphones were not in stock, and wouldn’t be for 1-2 months, according to Amazon FR. Oh well, here’s a fine example of a tech company not only losing a sale, but getting a pissed-off customer at the same time. I have two other Sennheiser headphones, and I like them very much, but the next time I buy new headphones, I’ll find a brand that does offer tech support in case I do have any problems or questions.